Create a Balance Score Card for Shout Apparel’s Customer Success Department

Create a Balance Score Card for Shout Apparel’s Customer Success Department
 Create a visual representation of the scope of work that you plan to do as part of this project
 One page (maximum) plan for how you will assess current state
 One page (maximum) plan for how you will determine the future state .
Apa format, originality, similarity rate less than 10%, with references.
For more details, pls check the attachment.

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